Refund Policy
Our returns terms live in one place, so there is only ever one version to read.
The short version: you have a 60-night trial from the day your order is delivered. You may open the mask and use it, because that is the point of a trial. If it is not for you, email care@luxeraskin.co within that window and we refund you in full, with no restocking fee and no deduction for normal use. You cover return postage on a change of mind; we cover it if the mask arrived faulty, damaged or incorrect.
If the mask stops working, that is a warranty matter rather than a return. See the 12-Month Limited Warranty: you never pay shipping on a warranty claim and you do not send the faulty mask back.