Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with all included accessories, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at care@luxeraskin.co. Once your return is approved, we'll email you step-by-step instructions and the return address — please don't send items back before requesting a return, as those won't be accepted.

Damages and issues Please inspect your order on arrival and contact us right away if your item is defective, damaged, or incorrect, so we can make it right.

Exceptions / non-returnable items Certain items can't be returned, including gift cards, sale items, and any item that has been used or is no longer in its original, sealed packaging (for hygiene reasons). Your LuxéraSkin mask is fully returnable within 14 days as long as it is unused and in its original packaging. If you're unsure whether your item qualifies, just ask us before sending it back.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period If the merchandise is being shipped into the EU, you may cancel or return your order within 14 days, for any reason and without justification, provided the item is unused and in its original packaging with proof of purchase.

Refunds We'll notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at care@luxeraskin.co.