12-Month Limited Warranty

The Luxéra 12-Month Limited Warranty

Twelve months. Against defects. No faulty unit to ship back.

Buying a light device online asks you to trust that it will still be working a year from now. That is a fair thing to worry about. So here is exactly what we cover, what we do not, and what happens if your mask stops working.

Sixty nights to change your mind. Twelve months against defects.

This is a Limited Warranty

Luxéra warrants the Product against defects in materials and workmanship under normal home use. This is a Limited Warranty, not a full warranty. It is limited because it covers only the faults listed below, for a set period, for the original purchaser. The whole text sits on this page, so you can read it, save it or print it before you buy.

In this warranty, "the Product" means the Luxéra LED Red Light Mask and the items supplied with it: the handheld controller, the controller cord and the charging cable.

Your rights, and how long implied warranties last

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Because we give you this written warranty, we do not disclaim or exclude any implied warranty on the Product, including the implied warranty of merchantability and any implied warranty of fitness for a particular purpose. The only change we make to any implied warranty is to its duration. As permitted by the Magnuson-Moss Warranty Act, 15 U.S.C. 2301 and following, any implied warranty on the Product lasts only as long as this written Limited Warranty, which is twelve months, measured from the same date and in the same way as set out under "How long it lasts" below.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

About the device

This warranty is about the device. It covers the hardware not failing. It is not a promise about how your skin will look or feel. This is a cosmetic device and is not intended to diagnose, treat, cure or prevent any disease.

The mask runs from a handheld controller on a cord.

Who gives this warranty

This warranty is given by LuxéraSkin, which operates luxeraskin.co, of 2630 W Broward Blvd, 203-1446, Fort Lauderdale, FL 33312, United States. That is the address to write to for warranty performance. Day to day, warranty claims are handled by our customer care team by email at care@luxeraskin.co. There is no account to create.

Who is covered

The original purchaser who bought the Product from luxeraskin.co. It is not transferable, so it does not carry over to someone you sell or pass the mask on to. A mask bought from any other seller is not covered by this warranty.

This warranty applies to Products we delivered to an address in the United States, the same as our free US shipping. We send replacements within the United States, to the address on your original order, unless you tell us otherwise.

We just need to match your claim to your order. Your order number is easiest. If you do not have it, email us from the address you ordered with and we will try to match it.

How long it lasts

Twelve months, starting the day your Product is delivered. We take the delivery date from your order record, so there is nothing to register and nothing for you to prove.

If no delivery date was recorded, we count twelve months from twenty-one days after the date we dispatched your order, so a missing carrier record never shortens your cover. If two dates are ever in doubt, we use the later one. Your 60-night trial starts from that same date, so both windows open on the same day.

If we send you a replacement under this warranty, the replacement is covered for the remainder of your original twelve months. A replacement does not start a fresh twelve month period.

What is covered

Manufacturing defects that appear under normal home use. That means a fault caused by how the Product was made, not by how it was handled.

• Lamp beads that stop lighting. If any of the 328 beads will not light, that is covered.
• A light mode that will not run as built: Calm green 525nm, Brighten amber 590nm, Rejuvenate red 630nm, or Tighten red 630nm with near-infrared 850nm. These are the mode names printed on the controller. We warrant that each mode powers on and emits its stated wavelength. We do not warrant any effect on your skin.
• Handheld controller failure. The controller not powering on, buttons or modes not responding, or the 5, 10 and 15 minute timer and the auto shut-off not working.
• Cable failure. The controller cord or the charging cable failing in ordinary use, including internal breaks and connector faults.
• Shell and seam defects. Cracking, splitting or separation of the mask body that was not caused by impact.

Normal home use means using the Product at home, for your own personal use, in the way it is designed to be used.

What is not covered

• Accidental damage, including drops, knocks and crushing, and anything cracked, bent or snapped by force.
• Liquid or water damage, including spills, submersion and steam. The mask, the controller and the cables are not waterproof.
• Damage or failure caused by repair, opening or modification carried out by anyone other than us. Opening the mask does not by itself end your cover. We decline a claim only where that work caused the fault.
• Normal cosmetic wear, such as light scuffs, surface marks, small scratches or faded printing that do not stop the Product working.
• A gradual, even reduction in brightness across all the beads over time. That is normal for LEDs and is not a defect.
• Commercial use, including rental, resale, and use in a salon, spa or clinic.

We do not repair masks and we do not pay for repairs carried out by anyone. If a covered fault appears, we replace the Product, or refund you if we cannot replace it.

Changing your mind is not a defect, and it does not need to be. That is what the 60-night trial is for.

If a parcel goes missing before it reaches you, that is a shipping matter rather than a warranty one. Write to us and we will sort it out with you.

What we will do

If your Product fails inside your first 60 nights, you choose. Ask us for a replacement under this warranty, or ask for a full refund under the 60-night trial. You pay nothing either way.

After night 60, the remedy is a replacement, or a refund if we cannot supply one. We choose between those two on one thing only, which is whether we can supply a replacement mask. If we can, we send one. If we cannot, we refund you.

A replacement is a free Luxéra LED Red Light Mask, or the current version of it if the mask has been updated since you bought yours. It will do everything yours did. We pay the shipping. You pay nothing for the replacement and nothing to receive it.

If the fault is in a cable or the controller only, we can send a replacement cable or controller, which usually reaches you sooner. If you would rather have a whole new mask, tell us and we will send one.

This warranty covers one mask per order. If a replacement also develops a covered fault inside the same twelve months, we refund you rather than send a third mask.

A refund is the price you paid for the mask, including any sales tax you were charged on it. Refunds go back to your original payment method. If too much time has passed for your bank or card to accept a refund against the original order, we agree another way to pay you before we send it.

There is no handling fee, no restocking fee and no shipping charge on a warranty claim.

What you do not have to do

• On a warranty claim, you do not pay shipping, in either direction. A change-of-mind return under the 60-night trial is different, and the refund policy covers it.
• You do not ship the faulty Product back. Return shipping on a failed device costs more than it solves, and it leaves you without a mask while it travels, so we have taken that step out.
• You do not need the original box or packaging.

If a mask is visibly damaged or behaving oddly, stop using it and email us.

How to make a claim

• Step 1. Email care@luxeraskin.co inside the twelve months, or write to us at the postal address above.
• Step 2. Include your order number, or the email address you ordered with.
• Step 3. Attach a photo or a short video of the fault if you can. If the fault will not show in a photo, send a short video of the mask switching on and running through the modes.
• Step 4. Write a line or two about what happens when you use it. If we still cannot see the fault, we will ask you a few questions before we decide.
• Step 5. We reply within 2 business days.
• Step 6. Where we approve a claim, we dispatch the replacement within 1 to 2 business days and email you the tracking number. Delivery usually takes 7 to 15 business days, the same as your original order.

On a warranty claim there is no return label to print and nothing to take to the post office. The photo or video is simply what lets us confirm the fault without asking you to ship anything.

Hold on to the faulty mask until we have confirmed by email that your claim is closed. After that, please pass it to your local electrical waste service rather than putting it in the regular trash. This is a request, not a condition of your claim. We do not ask for proof of disposal, and your replacement is not held up by it.

Other damages

Except where the law says otherwise, what we owe you under this warranty is a replacement Product or a refund of the price you paid. We are not liable for incidental or consequential economic loss arising from a defect in the Product. This limitation does not apply to personal injury, and nothing in this warranty excludes or limits any liability that cannot be excluded or limited under applicable law.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How this sits alongside the 60-night trial

These are two separate things, and you have both.

• The 60-night trial is for changing your mind. Try the mask for 60 nights from the day it arrives, and email care@luxeraskin.co inside that window for a full refund. The full terms are in our Refund Policy.
• This 12-Month Limited Warranty is for the Product failing. It runs for a full year from the same date, it covers the first 60 nights as well, and it keeps running long after the trial window has closed.
• Inside the first 60 nights a defect falls under both, and you choose which one you use. Ask for a replacement under this warranty, or ask for a refund under the trial.
• If the mask is faulty, we never ask you to ship it back and you never pay shipping, under either policy. Shipping only comes up on a change-of-mind return.
• A 60-night trial refund refunds the one price you paid, whether or not we have already sent you a replacement. If we have already sent one, send back the mask you are still using and we will close it there. One order, one mask, one refund.

Nothing on this page reduces your rights under the 60-night trial.

State law and disputes

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

We do not operate an informal dispute settlement mechanism. You are not required to use any procedure of ours before exercising your rights under the Magnuson-Moss Warranty Act, 15 U.S.C. 2301 and following.

Where anything in our Terms of Service conflicts with this Limited Warranty, this Limited Warranty governs for the Product.

If you are not sure whether something counts

Write to care@luxeraskin.co and describe what is happening. Include your order number if you have it. We would rather hear about a fault that turns out to be nothing than have you sitting at home with a mask that is not working.

This page is the complete text of the Luxéra 12-Month Limited Warranty, and it is here to read before you buy.