Shipping policy

SHIPPING POLICY

Thank you for shopping with LuxéraSkin. Here's everything you need to know about how and when your order arrives.

ORDER PROCESSING
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive an order confirmation by email as soon as your order is placed.

DELIVERY TIME
After processing, orders typically arrive within 7–15 business days. Delivery times are estimates and can occasionally be affected by carrier delays or high-volume periods.

SHIPPING COST
Shipping is free on all U.S. orders. There are no hidden handling fees, and any applicable taxes are shown at checkout before you pay.

WHERE WE SHIP
We currently ship within the United States only.

TRACKING
As soon as your order ships, we'll email you a tracking link so you can follow it to your door.

INCORRECT OR INCOMPLETE ADDRESSES
Please double-check your shipping address at checkout. We can't be responsible for orders delayed or lost due to an address entered incorrectly. If you notice a mistake, email us right away and we'll do our best to help before the order ships.

LOST, DELAYED, OR DAMAGED ORDERS
If your order hasn't arrived within the estimated window, or arrives damaged, contact us within 14 days of the expected delivery date and we'll make it right.

RETURNS
For returns and refunds, please see our Refund Policy. Unopened items can be returned within 14 days of delivery.

CONTACT
Questions about your order? Email us at care@luxeraskin.co and we'll get back to you as soon as we can.