Contact

We'd love to hear from you. Whether it's a question about your order, your Luxéra, or your ritual, there is a real person on the other end.

Email: care@luxeraskin.co
We reply within 1 to 2 business days, Monday to Friday.

Please include your order number. It is in your confirmation email and starts with a #. It lets us pull up your order straight away instead of writing back to ask.

Quick answers

Where is my order?
Sign in at account.luxeraskin.co with the email you used at checkout to see live tracking. No password needed, we send you a sign-in code. We dispatch within 1 to 3 business days and delivery takes 5 to 8 business days from there. Full detail on our order tracking page.

I put the wrong address in.
Email us straight away with your order number and the correct address. If your order has not been dispatched yet, and that window is 1 to 3 business days, we can almost always fix it before it leaves. Email us even if you think you have missed the window, because we can still help once an undeliverable parcel comes back to us.

I need help using my mask.
Start with How It Works and the FAQ, which cover session length, the four modes, and how often to use it. If your question is not there, email us and we will walk you through it.

Something is wrong with my mask.
Email us with your order number and a photo or short video. Every mask carries a 12-month limited warranty, and you never pay shipping on a warranty claim.

I want to return it.
You have 60 nights from the day it arrives. Email us inside that window and we will start the refund. See the Refund Policy for the full terms.

Our details

LuxéraSkin
2630 W Broward Blvd, Unit 203-1446
Fort Lauderdale, FL 33312
United States