Track Your Order

Every Luxéra order is tracked, and there are two ways to see where yours is.

1. Your shipping email

The moment your mask leaves our manufacturing partner, we email you a tracking link. If you cannot find it, check your spam and promotions folders, then search your inbox for luxeraskin.

2. Your account

Sign in at account.luxeraskin.co using the email address you checked out with. There is no password to remember. We send a six-digit code to your inbox, you enter it, and your orders and tracking are right there.

What the timeline looks like

Day 0. You order, and your confirmation email arrives within a few minutes.
Day 1 to 2. We dispatch. Your tracking email lands.
Day 2 to 15. In transit. Your mask ships from our manufacturing partner overseas rather than from a US warehouse, so this leg is measured in weeks rather than days.
Delivered. Your 60 night trial starts the day it arrives, not the day you ordered.

Tracking has not moved in days

This is normal more often than not. There is usually a quiet stretch while a parcel moves between countries or clears customs, and scans go sparse before catching up in a burst. If tracking has been completely still for more than 10 business days, email care@luxeraskin.co with your order number and we will chase the carrier and keep you posted.

Wrong address on the order

Email care@luxeraskin.co as soon as you notice, with your order number and the correct address. Inside the 1 to 2 day dispatch window we can almost always correct it. After that the carrier controls the parcel and we cannot reroute it, but email us anyway. Undeliverable parcels normally come back to us, and we will send yours on to the right address.

Still stuck? Email care@luxeraskin.co and we will reply within 1 to 2 business days.